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Privacy Policy

IWB

This page is used to inform website visitors regarding IncognitoConcealment.com’s policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. We will not use or share your information with anyone except as described in this Privacy Policy. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including to your name, phone number, and email address. If you purchase one of our products we collect billing and credit card information.The information that we collect will only be used to contact or identify you. All your credit card and personal information is protected with Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer's hard drive.

Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

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Refunds/Returns

The majority of Incognito Concealment holsters are made at the time of order to the exact specifications and preferences chosen by the customer. Because of this, we do not accept returns or issue refunds on items that were made correctly according to the customer's order form. An order may be canceled up to 24 hours after it is placed, provided that production has not already begun. If you would like to cancel an order, the request must be sent in writing via email. Please include your name, phone number, order number, and reason for cancelation in the email.  Cancelation requests must be emailed to: sales@incognitoconcealment.com. Custom orders returned or canceled after the 24 hour period are done so at our discretion and may be subject to a 50% restocking fee. Shipping will be arranged and paid for by the customer. By placing an order with us, you are consenting to our terms and conditions, to include our return and cancelation policy.

Lifetime Warranty

Incognito Concealment offers a Lifetime Warranty on all of our holsters for the original owner for manufacturer defects. If you feel your product is defective, broken, or does not fit correctly, please contact us via phone at (586) 257-1686 or email at sales@incognitoconcealment.com. We may request photos or videos for further clarification of the issue. If we deem the product to be damaged or defective from the factory, we will issue repairs as necessary, up to and including completely replacing your product as well as paying return shipping.

30 Day Money Back Guarantee

We offer a 30 day money back guarantee on our quick ship inventory items because we believe in our products. Reference our page of quick ship items here. These items are eligible for return or exchange if you are dissatisfied with them for any reason. This does not include shipping to or from shipping costs. We do not sell used holsters so if the product has been damaged it will not be eligible for return.